SEMA NASI is KNEC's Customer Relations Management Portal (CRM) which seeks to ensure that all it's stakeholders are well guided and informed.
SEMA NASI provides an all-inclusive reference, with instructions and information on the management and administration of all examinations;
· Gives the general information/instruction applicable to all examinations offered by KNEC
· Provides guidelines that are unique to specific examinations
· Gives information on all other services offered by KNEC.
· Provides information on career progression
· Customer care center services
· SMS services for sending official KNEC branded messages and alerts
· Has in built feedback mechanisms used for assessing customer satisfaction. This forms the basis of what we use to continuously improve on our service delivery to our customers.