During the difficult period from March to December of 2020, as the world was experiencing various stages of lockdown, due to the COVID-19 pandemic,
The Kenya National Examinations Council made sure that it remained active and in touch with its customers. The first case of Corona Virus was reported in the country on March 13, 2020 the nation shortly moved to close learning institutions. Later in May a dawn-to-dusk curfew was imposed in a bid to contain the spread.
This affected learning, and also meant that schools and parents had to collaborate on how best learners could continue learning from home through the use of online lessons like the ones offered by the curriculum developer- The Kenya Institute of Curriculum Development.
Dr. Mercy G. Karogo, MBS
On the Corporate front, operations in many organizations, within and outside of Government were definitely affected by the rules on social distancing and the banning of face-to-face meetings.
The Kenya National Examinations Council however sought to ensure continuity even during this period. Management continued holding meetings using online platforms, thereby ensuring critical decision making and business at the organization continued to take place. Activities and programs continued to be revised based on the unfolding scenario.
Cascading of this working mode to various levels was chaperoned by the Acting CEO Dr. Mercy Karogo who maintained that there would be no excuse for the halting of key services.
Departments were encouraged to liaise with the ICT Directorate to facilitate them on holding of online meetings, this being the best and sometimes only way to continue functioning during the period. Emphasis was put on the use of online communication with stakeholders to ensure that they were assured of and informed about KNEC products and services.
Our customers were reminded of the existence of the KNEC website, which host portals such as Query Management Information System (QMIS) and Sema Nasi. KNEC’s Facebook and Twitter accounts also came in handy in ensuring continued communication with customers.
New Mitihani House South C: Customers wearing masks and observing social and physical distance as they make enquiries on various services.