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Handling Queries

Handling Of Queries

Different Types Of Queries

Type Of Query Definition
Query on Order of Names Query arising as a result of a candidate’s order of names having been incorrectly captured.
Query on Misspelling / Incorrect capture of Names / Initials Query arising as a result of a candidate’s name(s) / initial been mispelt / incorrectly captured.
Query on Incorrectly captured / missing Gender Query arising as a result of a candidate’s gender having been incorrectly captured / missing.
Query on Incorrectly captured / missing Year of Examination Query arising as a result of the year of examination having been incorrectly captured / missing.
Query on Incorrectly captured or Missing Mark / Grade Query arising as a result of a candidate’s marks / grades which are missing / incorrectly captured.
Query on Incorrectly captured or missing Subject / Paper /Under Protest Cases Query arising as a result of a candidate’s paper / subject having been incorrectly captured / missing.
Query on Incorrectly captured / missing Index Number Query arising as a result of a candidate’s index number having been incorrectly captured/ missing.
Query on Recovery of Certificates Query arising as a result of any of the following:

  1. Incorrect capture of details of a candidate (name, index number)on a certificate
  2. Incorrect capture of details of examination centre where candidate sat examination (examination centre code / name,)on a certificate
  3. Incorrect capture of year of examination on certificate
  4. Wrong photograph pasted on a certificate
  5. Misprinted / poorly printed certificate
  6. Certificate not dispatched to examination centre
Query on Pending Results due to registration issues Query arising as a result of pending of a candidate’s results because the candidate did not provide the required details of previous KNEC examination at the time of registration.
Query on Pending Results due to suspected examination irregularities Query arising as a result of pending / withholding of a candidate’s result because of suspected involvement in an examination irregularity
Query on Recovery of Results slips Query arising as a result of any of the following:

  1. Incorrect capture of details of a candidate (name, index number) on a results slip
  2. Incorrect capture of details of examination centre where candidate sat examination (examination centre code / name,)on a results slip
  3. Incorrect capture of year of examination on results slip
  4. Misprinted / poorly printed results slip
  5. Results slip not dispatched to examination centre
Query on incorrectly captured or missing Examination Centre Name /Code Query arising as a result of a candidate’s examination centre name or code having been incorrectly captured / missing.
Query / Appeal on Cancellation of Results Query arising as a result of cancellation of a candidate’s results in a subject / entire examination

Period Of launching queries after release of Results

The Kenya National Examinations Council allows thirty (30) days after the date  of release of the results/certificates for candidate(s) or institution(s) to raise any query arising from the released examination results/certificates.

Queries about examination results/certificates must be made through the Heads of Schools/Institutions and the Sub County Directors of Education. The appeal documents must reach KNEC not later than thirty (30) days after the release of the examination results/certificates, after which the query shall attract a penalty.

Charges on Queries after Release of Examination Results

Any amendment on name, gender and year of birth attracts a penalty of 3,000/= (three thousand) per candidate if the query is submitted after thirty (30) days after the date of release of examination results

The Head of Institution must request in writing explaining the origin of the error.

The Kenya National Examinations Council reserves the right to accept or reject a request for amendment(s)

 

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